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Frequently Asked Questions

Everything You Need For A Seamless Stay

Your Questions, Answered

From the practical to the personal, we’ve gathered answers to help you plan every detail of your stay. If you have a question that’s not covered here, our team is only a message away.

Located at the heart of the iconic West Bay Beach in Roatan, Honduras, Arca is easy to find. From the main road, follow Bananarama Beach Road toward the ocean, turning right just past Bananarama’s reception. Continue until the road gently leads you into our tranquil oasis.

Please note there is no on-site parking at Arca, but there is a paid public parking lot behind the hotel.

Getting to Arca is part of the journey! We’re delighted to coordinate your arrival with a trusted local transport company, ensuring a seamless experience from start to finish. Simply share your flight details, date of arrival, and the number of guests, and we’ll handle the rest. 

The fee of $60 (for up to six people), will be added to your bill for payment upon checkout. And should you wish to make any stops along the way, just let your driver know; they’ll be happy to accommodate.

Check-in is between 3:00 and 9:00 PM. Check-out is 11:00 AM. Early check-in and late check-out is subject to availability and can only be confirmed on the day of arrival or departure.

Our property has been thoughtfully designed to offer a tranquil and sophisticated experience, perfect for those seeking a serene escape on the vibrant shores of West Bay Beach. To ensure this experience, we only welcome guests aged 12 and above.

Smoking is prohibited on the balconies, terraces, and in the rooms. However, designated areas are available on the property for those who partake.

A 50% deposit is required to secure your reservation. After which the following policy applies:

  • 42+ days before check-in: Refundable, minus a 2.9% card fee.
  • 21 to 42 days before check-in: A credit in the amount of your deposit will be issued; valid for re-booking within 6 months of the original check-in date.
  • 14 to 20 days before check-in: A credit in the amount of your full booking will be issued; valid for re-booking within 6 months of the original check-in date.
  • 0 to 14 days before check-in: Guests are charged 100% of the booking amount. No credits, alterations, or refunds will be issued.
  • Peak season (December 23 to January 2): Guests are charged 100% of the booking amount. No credits, alterations, or refunds will be issued.
  • No shows, late arrivals, and early departures: Guests are charged 100% of the booking amount for all dates booked. No credits, alterations, or refunds will be issued.

Please note our cancellation policy applies to direct bookings only. Reservations made on external platforms follow the policies of that third party. Any changes or cancellations must be managed directly with those platforms.

Living in paradise sometimes means embracing limited resources, and occasional power outages are a part of island life. To keep things running smoothly, Arca has a reliable generator that powers the entire resort, so you can stay connected and comfortable, no matter what.

There’s no need to venture far for unforgettable dining. Our on-site restaurant, Ahari, is open from 7:00 AM to 9:00 PM; serving breakfast, lunch, and dinner in a bohemian Afro-Caribbean setting. Catering to all dietary preferences and restrictions, our à la carte menu includes fresh local fish, salads, steaks, pasta, and more. Please note, meals are charged separately and not included in the room rate.

Both U.S. dollars and Honduran lempiras are widely accepted on the island, but please note that U.S. bills must be free from any damage – including small rips and tears. While some vendors accept credit cards, not all do, so it’s best to bring enough cash for your stay. ATMs are available for withdrawing local currency, as there is no formal currency exchange on the island.

Roatan is a year-round destination, with each season offering its own unique appeal. The dryer season, from April to August, brings warm, sunlit days and calm seas. Rainier days mark the high season, between September and March, which is vital for the island’s lush greenery.

For entry into Roatan, your passport must be valid for at least six months beyond your travel dates. U.S. and Canadian citizens do not need a visa to enter Honduras; however, we recommend verifying entry requirements for all destinations on your itinerary.

In some cases, airport agents may ask guests to complete a customs declaration form online. For your convenience, we will send this form to you via email prior to both arrival and departure.

Arca has partnered with a nearby clinic, ensuring that experienced physicians are just moments away if you or your travel companions need care. For those feeling dehydrated from diving or sun exposure, we can conveniently arrange on-site IV rehydration therapy. We also highly recommend purchasing quality travel insurance to cover any unexpected medical expenses or interruptions, allowing you to enjoy peace of mind throughout your stay.